Didn’T Receive Amazon Order In 2022 (What To Do + More)
Amazon generally is regarded as having reliable shipping methods and fulfillment of orders. However, Amazon has had some issues with customers whose packages have not arrived.
Customers are encouraged to call Amazon customer service in the event that an Amazon order status states “delivered”, but their package does not arrive. However, if the order status is still in the “Shipped” status, customers are recommended to check their tracking details for possible delays.
Customers who have placed orders after the estimated delivery date but still have not received their mail are advised to do this first:
You should check for an attempt to deliver notice. If the package you’ve ordered requires a person to be at home to sign for the item, the delivery driver may have come at a time when you weren’t at home and temporarily took the package back.
If your parcel was left somewhere other than the usual delivery area, make sure you check that.
Find out if the package was accepted by another individual.
Check your mailbox in case the package was delivered through your local post office. Amazon packages can go through several carriers so it might have been delivered by the local post office.
However, customers who have reviewed all of the above and are still unable to locate their package should contact Amazon customer support to determine the status.
To contact customer service please log in to Amazon and navigate to Help > Browse Topics > Need more help > Contact us.
Amazon customers can reach a representative via the 1-800 number or by using Amazon’s instant messaging feature.
Do I have the right to file a claim if my Amazon Package has not arrived?
Amazon allows customers to claim if they are not satisfied with the delivery or if there is a problem.
Amazon’s guarantee from A to Z is available for claims. For the A toZ Guarantee to apply, the customer must first complete any of the following steps:
It did not arrive 30 days ago or three days beyond the expected delivery date.
You received a damaged or defective package.
Amazon didn’t refund you when you returned the package.
Return an international item if you don’t have an address.
Shipping/ Customs fees were incorrectly calculated by the seller and your bill was overcharged.
A claim can be filed based on any qualifier if your package still hasn’t arrived. Customers have 90 days to submit a claim in order to be eligible for assistance.
In order to file the claim, login to your account and go to Accounts and Lists > Your Account > Your Orders. Click on the Order you wish to claim and then click File/View Claim.
How can I tell if my package status says “Delivered”, but it has not arrived?
Amazon recommends that customers who receive their packages but haven’t received them yet contact customer service within 48 hours. Sometimes the delivery status can change prematurely.
If your package hasn’t arrived after 48 hours, you can contact Amazon via the 1-800 number.
Amazon customers can call 1-877-586-3230 to reach customer service. They are available to talk to live people directly.
Amazon customer reps are also authorized to provide instant messenger customer service agent assistance. They will be able help you locate your missing package more easily.
How can I ask for a refund on an Amazon parcel that never arrived?
In order to request a refund for a missing package, customers may do the following:
Amazon typically approves refund requests in two working days. Refund requests can take up to seven days to be approved by Amazon.
See our post on Amazon Shipping and Delivery.
Customer who has not received Amazon orders can get assistance from Amazon customer service within 3 days of the delivery estimate.
Amazon will try to find the package for customers or issue a refund.
.Didn’T Receive Amazon Order In 2022 (What To Do + More)